Israel Youth Hostels Association (IYHA) – iyha.org.il

AI Booking Assistant for a National Hostel Network

Gentrix AI was implemented across the official website of Israel Youth Hostels Association to support travelers with instant answers and booking guidance — anytime, anywhere.

What the assistant does

• Instantly answers questions about hostel locations, room types, availability, pricing, check-in times, and amenities
• Guides users to the most relevant hostel pages based on their needs
• Collects reservation details and generates direct booking links
• Reduces pressure on the customer service center by resolving thousands of common inquiries
• Operates fluently in both Hebrew and English

Results

• Thousands of calls deflected each month
• More online bookings with less friction
• Consistent user experience across the entire hostel network